Except for trade-ins of instruments previously purchased from us, all our products are new: we do not sell parts, deal in used instruments, or do appraisals. We do not carry replacement covers for older cases (for example), case handles, etc.



"FREE SHIPPING" Exceptions: Orders outside of the contiguous United States are not eligible for the "FREE SHIPPING" offer. With the exception of freight delivery of heavy basses, bass cases, cellos and cello cases, BestStudentViolins.com does not charge shipping fees for items within the continental U.S., including APO or FPO shipping. A $10.00 surcharge is applied to shipping to Alaska, Hawaii, Guam and Puerto Rico. Shipping to Canada is usually affordable, but is not included in the "FREE SHIPPING" offer.

Shipping of heavy instrument cases to Canada and Europe: We're so very sorry, but we are going to have to stop shipment of heavy instrument cases to Canada and Europe. We can ship them at the quoted prices, but we discovered recently that when they arrive customers have to pay several hundred dollars in tariff fees and taxes, in order to receive items. Customers have complained about this, and thus we're having to change our company policy. It would be better for Canadians to purchase heavy instrument cases from SHAR music; SHAR has a broker in Canada and they can then ship via Canada post. Europeans should get their heavy instrument cases from shops in Paris, London, etc. Again, we apologize for the inconvenience.

Shipping to Western Europe and the UK: Shipping of violins, violas and violin or viola cases and bows to Western Europe and the UK is normally around $86.00. Sorry; we can no longer ship cellos, basses or heavy instrument cases to locations outside of the contiguous United States. In other words, not to Canada or Europe. Please see note, above.

Shipping to Eastern Europe, Australia, New Zealand, Africa and the Middle East: Tariff fees to these locations can be quite high. Shipping a violin case to New Zealand (for example) is around $360.00. Shipping to Australia is a bit more reasonable. Please provide us with the complete address in order to determine shipping fees.

Shipping to Asia: Shipping is free to the Yamato Transport Office in Los Angeles, California, and is handled through their office. Shipping fees from the Yamato Transport office in California to locations in Asia will be collected by Yamato upon delivery. Yamato currently ships to Japan. Sorry, we currently do not ship to Singapore, Indonesia and North or South Korea due to tariff restrictions. Yamato has informed us they may be shipping the small item shipping, such as our products, to South Korea and Taiwan in the near future. We will post this service when it's available.

Shipping to Central and South America: Unfortunately, shipping costs to Mexico and countries in South America are prohibitively high, and not cost effective for the customer. Your best bet would be to have item(s) shipped to a friend or family member in the US and have them bring it to you, next time they visit.



BestStudentViolins.com is not responsible for clerical errors in the source code. Prices subject to change without notice. BestStudentViolins.com is a privately owned subsidiary of SunMusicStrings, established in 1994.

Privacy: BestStudentViolins.com does not collect any information from customers. No customer email addresses will be shared with any other entity under any circumstances.

Returns Policy: Within the first 14 days, if for any reason you wish to return item(s), please contact customer service for return address and Return Authorization Number (RA#). BestStudentViolins.com will refund; customer pays return shipping fees. The item must be returned in the same condition in which it was received. Refunds are processed through our corporate office and normally take 10-15 business days. No restocking fees will be charged for items returned due to item not being delivered as described. Otherwise, there is a 15% restocking fee to cover costs of original shipping, handling and repackaging of item for resale.

Corporate Office:
SunMusicStrings LLC
226 Washington Ave.
Santa Fe, NM 87501

Toll Free: (888) 959-0854

Email: Customer Service



Trade-In Policy

Starting January 1, 2009 BestStudentViolins.com is offering a new trade-in policy. Instruments purchased prior to this may also be eligible. We will take back instruments purchased from us, if the customer would like an upgrade in either quality or size. The instrument needs to be in good shape. We will credit you with 80% of your purchase price. We feel that this policy matches the policy in our teaching studios, which has been in place for about ten years. We want to give customers the option of upgrading.

Customers will be responsible for shipping fees, and for the rehairing of bows, if necessary. Small repairs will be charged, if necessary. But prices with our luthier are quite reasonable.

We hope this new policy will serve the needs of our customers, whom we value so highly!





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