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Customer Service Form

In order to determine shipping fees for our overseas customers, or customers ordering heavy cases, cellos or basses, the shipping programme requires that we plug in the following information: Street address, city, state, zip code, country. Except for trade-ins of instruments previously purchased from us, all our products are new: we do not sell parts, deal in used instruments, or do appraisals. We do not carry replacement covers for older cases (for example), case handles, etc.

For other businesses or webmasters:
We only accept as affiliates, link exchanges or banner exchanges, those web pages directly related to violin, viola, cello, piano, guitar or mandolin. Please do not apply if your page is not related to these topics.

Customer Inquiries Only
Please feel free to email us at customerservice@beststudentviolins.com or use the form, below.
Subject: *
E-mail Address: *
Name: *
Phone number (Optional but recommended for Earthlink customers):
Message: *
* Required


"FREE SHIPPING" Exceptions: Orders outside of the contiguous United States are not eligible for the "FREE SHIPPING" offer. With the exception of freight delivery of heavy basses, bass cases, cellos and cello cases, BestStudentViolins.com does not charge shipping fees for items within the continental U.S., including APO or FPO shipping. A $10.00 surcharge is applied to shipping to Alaska, Hawaii, Guam and Puerto Rico. Shipping to Canada is usually affordable, but is not included in the "FREE SHIPPING" offer.

Shipping to Western Europe and the UK: Shipping of violins, violas and cases to Western Europe and the UK is normally around $82.00. Customer billed separately via PayPal. For heavier freight, please contact customer service if you would like us to calculate shipping fees for you. We will need the item(s) you would like to purchase and your exact shipping address (street address, city, state, country, zip code, phone number).

Shipping to Eastern Europe, Australia, New Zealand, Africa and the Middle East: Tariff fees to these locations can be quite high. Shipping a violin case to New Zealand (for example) is around $360.00. Shipping to Australia is a bit more reasonable. Please provide us with the complete address in order to determine shipping fees.

Shipping to Asia: Shipping is free to the Yamato Transport Office in Los Angeles, California, and is handled through their office. Shipping fees from the Yamato Transport office in California to locations in Asia will be collected by Yamato upon delivery. Yamato currently ships to Japan. Sorry, we currently do not ship to Singapore, Indonesia and North or South Korea due to tariff restrictions. Yamato has informed us they may be shipping the small item shipping, such as our products, to South Korea and Taiwan in the near future. We will post this service when it's available.

Shipping to Central and South America: Unfortunately, shipping costs to Mexico and countries in South America are prohibitively high, and not cost effective for the customer. Your best bet would be to have item(s) shipped to a friend or family member in the US and have them bring it to you, next time they visit.



BestStudentViolins.com is not responsible for clerical errors in the source code. Prices subject to change without notice. BestStudentViolins.com is a privately owned subsidiary of SunMusicStrings, established in 1994.

Privacy: BestStudentViolins.com does not collect any information from customers. Purchases done through PayPal do not reveal customer information to vendor. No customer email addresses will be shared with any other entity under any circumstances.

Returns Policy: We are so careful with the products we choose to offer the public that we seldom or never get a complaint. If, however, you are unhappy with your order, please contact us for return instructions. We have a fifteen (15) day return policy, and product(s) must be returned in the condition in which they were shipped.

Corporate Office:
SunMusicStrings LLC
226 Washington Ave.
Santa Fe, NM 87501

Webmaster:
webmaster@beststudentviolins.com

Sales:
sales@beststudentviolins.com

Customer Service:
customerservice@beststudentviolins.com

Toll free: (888) 823-3675



Trade-In Policy

Starting January 1, 2009 BestStudentViolins.com is offering a new trade-in policy. Instruments purchased prior to this may also be eligible. We will take back instruments purchased from us, if the customer would like an upgrade in either quality or size. The instrument needs to be in good shape. We will credit you with 80% of your purchase price. We feel that this policy matches the policy in our teaching studios, which has been in place for about ten years. We want to give customers the option of upgrading.

Customers will be responsible for shipping fees, and for the rehairing of bows, if necessary. Small repairs will be charged, if necessary. But prices with our luthier are quite reasonable.

We hope this new policy will serve the needs of our customers, whom we value so highly!