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Customer Service Form

In order to determine shipping fees for our overseas customers, or customers ordering heavy cases, cellos or basses, the shipping programme requires that we plug in the following information: Street address, city, state, zip code, country. Except for trade-ins of instruments previously purchased from us, all our products are new: we do not sell parts, deal in used instruments, or do appraisals. We do not carry replacement covers for older cases (for example), case handles, etc.

For other businesses or webmasters:
We only accept as affiliates, link exchanges or banner exchanges, those web pages directly related to violin, viola, cello, piano, guitar or mandolin. Please do not apply if your page is not related to these topics.

Customer Inquiries Only
Please feel free to email us at customerservice@beststudentviolins.com or use the form, below.
Subject: *
E-mail Address: *
Name: *
Phone number (Optional but recommended for Earthlink customers):
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"FREE SHIPPING" Exceptions: Orders outside of the contiguous United States are not eligible for the "FREE SHIPPING" offer. With the exception of freight delivery of heavy basses, bass cases, cellos and cello cases, BestStudentViolins.com does not charge shipping fees for items within the continental U.S., including APO or FPO shipping. A $10.00 surcharge is applied to shipping to Alaska, Hawaii, Guam and Puerto Rico. Shipping to Canada is usually affordable, but is not included in the "FREE SHIPPING" offer.

Shipping to Europe: Shipping of violins, violas and cases to Europe is normally a flat fee of $82.00. Customer billed separately via PayPal. For heavier freight, please contact customer service if you would like us to calculate shipping fees for you. We will need the item(s) you would like to purchase and your exact shipping address (street address, city, state, country, zip code). Please note that shipping to Australia, Africa and the Middle East is possible, but currently very costly; frequently shipping fees are as much or more than the item(s) itself. Shopping in Europe is recommended.

Shipping to Asia: Shipping is free to the Yamato Transport Office in California, and then must be handled through their office. Please contact customer service concerning contact with Yamato Transport. Our understanding is that shipping fees from the Yamato Transport office in California to locations in Asia will be collected by Yamato, upon delivery. We ship to Japan and South Korea. Sorry, we currently do not ship to Singapore, Indonesia and North Korea due to tariff restrictions.



BestStudentViolins.com is not responsible for clerical errors in the source code. Prices subject to change without notice. BestStudentViolins.com is a privately owned subsidiary of SunMusicStrings, established in 1994.

Privacy: BestStudentViolins.com does not collect any information from customers. Purchases done through PayPal do not reveal customer information to vendor. No customer email addresses will be shared with any other entity under any circumstances.

Returns Policy: We are so careful with the products we choose to offer the public that we seldom or never get a complaint. If, however, you are unhappy with your order, please contact us for return instructions. We have a fifteen (15) day return policy, and product(s) must be returned in the condition in which they were shipped.

Corporate Office:
SunMusicStrings LLC
226 Washington Ave.
Santa Fe, NM 87501

Webmaster:
webmaster@beststudentviolins.com

Sales:
sales@beststudentviolins.com

Customer Service:
customerservice@beststudentviolins.com

Toll free: (888) 823-3675



Trade-In Policy

Starting January 1, 2009 BestStudentViolins.com is offering a new trade-in policy. Instruments purchased prior to this may also be eligible. We will take back instruments purchased from us, if the customer would like an upgrade in either quality or size. The instrument needs to be in good shape. We will credit you with 80% of your purchase price. We feel that this policy matches the policy in our teaching studios, which has been in place for about ten years. We want to give customers the option of upgrading.

Customers will be responsible for shipping fees, and for the rehairing of bows, if necessary. Small repairs will be charged, if necessary. But prices with our luthier are quite reasonable.

We hope this new policy will serve the needs of our customers, whom we value so highly!