If return on item(s) is requested, please affect return within 14 days. Customer should
contact our customer service department for return address and Return Authorization Number (RA#). We cannot guarantee credit if RA number is not on returned box. BestStudentViolins.com will process refund; customer pays return shipping fees. The item must be returned in the same condition in which it was received.
BestStudentViolins.com reserves the right to charge a 10% restocking fee to cover our initial shipping and the repackaging costs on all returned items for reasons other than "not as described." Refunds are processed through our corporate office and normally take 10-15 business days.
Trade-in Policy:BestStudentViolins.com will take back instruments purchased from us, if the customer would like an upgrade in either quality or size. We will credit you with 80% of your purchase price. Customers will be responsible for shipping fees, and for the rehairing of bows, if necessary. Small repairs will be charged, if necessary.
Taxes and free US shipping to all contiguous states are included in the stated price; our free shipping offer, however, does not include freight shipping of cellos, basses and cello and bass cases. For shipping outside of the contiguous United States, please
email customer service to determine shipping fees prior to ordering.